Animal Care Center of Carters Creek at 2690 Spring Meade Boulevard in Columbia, Tennessee

Customer Reviews about Animal Care Center of Carters Creek

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  Ok. My husband and I Used to go to Agape and then switched clinics since we got our dog 2 3 years ago. We initially were so happy With everything about this place . In 2 years I will say the communication is horibble. From not returning messages and calls to not faxing insurance documents as promised to administering medicine to my dog and charging me without asking for permission first . As people the staff are awesome !! Great wonderful personalities and a pleasure to talk to . On a business level they need to have a serious disccussion about communication and the importance of customer service . Yesterday I called with what I felt was a serious matter with my dog in the morning ... was told the vet would call us back .. a few hours later no call so I call back and was told the same thing .... fast forward to the evening my husband calls and no answer . My dog never got cared for . This has happened so many times with us where our message is never delivered and we never get a call back . I mean nearly everytime in 2 years ! As business owners ourselves it is imparitive that you conduct business professionally and set your customer service standards High ! From slip ups with meds to not returning calls to saying something was done to only find out it was never submitted is a major problem . As much as we love the staff as people we feel our animals would be best served under someone else's care and a place that would place importance and urgency on our animals .
  February 01, 2017

  by Diana Klassen

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About Animal Care Center of Carters Creek in Columbia