Haulers Insurance Co Inc at 1101 New Highway 7 in Columbia, Tennessee

Customer Reviews about Haulers Insurance Co Inc

• ✪ ✪ ✪ ✪ ✪
  Update to my below comments from six weeks ago (April 28): - Still trying to close out the Bodily Injury claim, four days and several calls later and my BI adjuster just will not call me back. Stunningly bad... (Early March): As someone whose had to be a claimant with Haulers when their insured totaled my vehicle, and having worked for 14 years in the personal lines insurance industry myself, I can tell you they have been a nightmare from the word go. No call from the initial adjustor to ask if we were okay (car was totaled) or directions on what we should do next (where to bring the car, ask if we needed it towed, how long things would take) we had to reach out to them. So, not a great start but we can deal with it as long as they can turn things around in a reasonable time (evidently they were waiting for the accident report). Three adjustors (BI, Property Damage, and Total Loss) and never a callback as promised. Three weeks out and no idea unless I've caught someone answering their phone what the next steps are... had to ask for vehicle loss of use reimbursement and got $20 a day for 10 days... although it's been 22 days as of today. Called the customer service department to voice my concerns and was offered (didn't ask!) a callback from a supervisor. Guess what? Of course they have not called... They may be decent if they are your insurance company, but pray that one of their customers does not become liable for your accident. Because it won't be easy. Actual quote they said after they would not tell me what body shop to take the car to for an estimate: Me: I took it to Abra, did they send the pictures over? Daleene (adjustor): Oh, I don't usually recommend them cuz they're not very good... The frustrating thing is I've remained very cordial throughout the interactions - I guess unless you become a lunatic over the phone and lose your mind you're going to get the minimal effort. The claims organization's lack of empathy or urgency is alarming to say the least. Unacceptable!
  May 09, 2017

  by Eli Logan

Opening hours Closed now

Photo gallery of Haulers Insurance Co Inc

About Haulers Insurance Co Inc in Columbia